Case Study: Articulate
Articulate commissioned Navatar for resolving the most complex needs of their Customer Support group
Challenge
With thousands of customers in more than 75 countries, Articulate is the global leader in rapid e-learning. Articulate hired Navatar to redefine their Customer Support processes and implementation.
Solution
- Navatar worked with Articulate users to define the Support process and solution to be implemented.
- Designed and built custom components to salesforce.com to meet the unique needs of the new support processes.
- Trained the Articulate users on the new system.
Results
- Improved customer support for international customer base
Please contact us at (212) 461-2140 or sales@navatargroup.com
