Case Study: IBM
IBM hired Navatar to help develop Operational and Financial plan to consolidate multiple offices of Customer
Challenge
One of the key IBM clients had more than 30 member organizations in the Tri-State area. Each member organization was managing their operations and financial processes independently. The objective was to conduct a review of some selected member organizations in the Tri-State region and develop an Operational and Financial Plan for consolidation.
Solution
- Conducted workshops with Operations and Finance teams to understand current processes gaps
- Developed detailed process maps
- Helped develop Operational and Financial Plan that highlighted key areas to focus on, provided recommendations on changes, identified risks and impact on organization.
Results
- Operational and Financial Plan is being used to consolidate Back Office and Front Office operations of member organizations, thereby reducing cost and increasing efficiency.
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