Case Study: Minerals Technologies
Minerals Technologies hired Navatar for Process and Activity analysis for establishing a Shared Service Center for Back Office
Challenge
Minerals Technologies, a billion dollar Pfizer spinoff, wanted to streamline their back-end processes and create a Shared Service Center to serve its North American operations. The objective was to derive process efficiencies, leveraging their global ERP system.
Solution
- Conducted detailed Activity analysis
- Identified processes for Shared Services
- Developed As-Is & To-Be processes
- Designed organization model based on Activity analysis and new process design
- Developed service level agreements
Results
- Process analysis is now being used to establish the Shared Services Center
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