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| Salesforce.com’s Service Cloud provides the potential to reduce the cost of customer support and significantly improve your customer experience. However, before that can happen, Service Cloud needs to mirror the unique aspects of your customer support process. |
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| We can help. Our approach to the Service Cloud |
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| implementation involves a very deep analysis of your customer support processes. This is critical, in order to understand how Service Cloud will be customized as well as how the processes will change after the implementation. |
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| We strongly believe that business users must be engaged in every step of the implementation process in order for Salesforce to successfully deliver business benefits. We team up with the business users’ right at the beginning of the implementation process. All of the critical implementation steps such as defining the processes, requirements and design of the application are executed in close collaboration with the business users. By the time we get to testing and training, business users are already well in tune with each aspect of the functionality being rolled out. They define the metrics for business success and use the metrics to drive the testing as well as user acceptance of the CRM solution. |
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| Our team can integrate the Service Cloud with your existing telephony infrastructure and back-office applications, as well as social media platforms, allowing you to engage with customers in new ways. |
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| Our approach also incorporates Change Management techniques that help us proactively understand how much change various types of users can accept. It allows us to tailor our implementation steps accordingly. We drive User Training through business scenarios, as opposed to system features. Most of our customers have been happy, referenceable customers. |
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| Learn how we implemented the Service Cloud for companies such as Visiting Nurse Service and Nyfix. |
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| Please contact us at 212 461 2140 or sales@navatargroup.com. We would love to hear from you. |
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