| Challenge |
| The core technology products used by the 250 HandsOn Action Centers – a volunteer management system critical to the volunteer centers in their networks – were getting obsolete. They were increasingly difficult and expensive to support/enhance, and not interoperable. Salesforce.com and Force.com, widely adopted by non-profits and corporations, offered the potential to reduce the ongoing maintenance costs by 50%. |
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| Solution |
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| It took a new business and revenue model to rebuild the volunteer management application on the Force.com platform. In addition to the app, the idea was to create a data hub that would aggregate all volunteer opportunities from the various HandsOn centers. These volunteer opportunities would then be channeled to corporations using Salesforce CRM. |
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| Points Of Light launched the project with an eight month timetable to build the new app and move the 250+ centers to the new platform, with added functionality. To reduce the costs, they created a partnership with Navatar Group to help build, market and support the new Force.com service |
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| Results |
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| The new model will now help Points of Light connect the volunteers, nonprofits and corporations – all through salesforce.com’s cloud. It helps them generate revenue from newer sources –affiliates as well as large corporations. The connectivity that the Force.com cloud provides also helps each of the affiliates generate new revenue sources within communities and corporations. In addition, the move to the cloud is also expected to reduce the maintenance and support costs by at least 50% |
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