Your CRM Business Processes
Your business processes are unique to your organization. A very deep analysis of your business processes in these areas is critical to understand how the CRM system will be customized as well as how the business processes and workflows will change after the implementation.
The CRM solution will impact one or more of the following business functions in your organization:
We bring significant experience in CRM Business Process analysis as well as Re-engineering that we apply rigorously to every CRM implementation.
CRM Technology
Today's leading On-Demand CRM solutions are built using advanced technology that provides more scalability, flexibility and reliability to companies. Successful implementation requires a comprehensive and deep knowledge of the platform as well as the programming tools.
We bring solid technical expertise in the two leading On-Demand CRM platforms:
For integrating the CRM with your legacy systems, it is important to have a solid knowledge of the API's for the CRM system as well as how different types of middleware can help in integrating the systems. In addition, we also help convert and migrate data from your old system as well as any other electronic or paper sources to the new CRM system.
Your People
Once a CRM system is deployed, business users have to substantially alter the way they perform their day-to-day functions. This change is, often, difficult. To help them adopt the CRM system as well as the new processes, business users need to be engaged through every step of the implementation.
Our unique approach to CRM implementation ensures that business users are engaged in every step of the process. Our approach incorporates Change Management techniques that help us proactively understand how much change various types of users can accept so we can tailor our steps accordingly. We drive User Training through business scenarios as opposed to system features. We also make sure that we transfer knowledge to your users and technical staff, at every step of the implementation
Learn more about Our User-Driven Approach
Please contact us at (212) 461-2140 or sales@navatargroup.com
CRM Technology
Case Studies
Sample Downloads
Our Approach