User & Technical Support
Supporting the smooth operation of a CRM system, after it is implemented, is very critical. Some companies have an IT organization that can do this - others do not. Support for a CRM system can range from handholding users through day-to-day business transactions to making complex administrative changes to system configuration to ensure smooth operation.
We understand the importance of a knowledgeable support team that is responsive to your needs. We offer you a one-stop access to a pool of the most experienced functional and technical experts. More importantly, we can create a Support package depending on your needs, from the following areas:
User Support
Technical Support
Continued Training
Quarterly Health Check
We have flexible pricing options and can create a User and Technical Support package based on your needs.
Please contact us at (212) 461-2140 or sales@navatargroup.com
Supporting the smooth operation of a CRM system, after it is implemented, is very critical. Some companies have an IT organization that can do this - others do not. Support for a CRM system can range from handholding users through day-to-day business transactions to making complex administrative changes to system configuration to ensure smooth operation.
We understand the importance of a knowledgeable support team that is responsive to your needs. We offer you a one-stop access to a pool of the most experienced functional and technical experts. More importantly, we can create a Support package depending on your needs, from the following areas:
User Support
- Guide users through day-to-day business scenarios
- Answer "how-do-I?" questions
- Help resolve any data questions/issues
- Resolve any Security or Authorization issues
Technical Support
- Act as the resident CRM Administrator to the organization
- Make changes to application based on changing needs
- Resolve any technical bugs/issues including break-fix issues with custom code and interfaces
- Resolve Systems Management issues
Continued Training
- 2-3 hour User training at client site
- Training customizable to user needs
- Training advanced system features, advanced reporting, dashboards
- Training based on Industry Solution expertise in addition to features
Quarterly Health Check
- Assurance review to analyze Support request history and provide recommendations
- Analyze application usage and identify workflow or adoption issues
- Understand application functionality shortcomings and changing user needs and provide recommendations
We have flexible pricing options and can create a User and Technical Support package based on your needs.
Please contact us at (212) 461-2140 or sales@navatargroup.com
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CRM Technology
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