job summary
Navatar Group is seeking an exceptional Success Associate to join our very talented, outgoing, and fun team in New York. This position is a dynamic and hands-on role that requires working with all parts of the business to deliver the best experience for our clients. This position will be responsible for the day-to-day management of client accounts including support, onboarding, training, as well as developing lasting relationships on an ongoing basis. You will also be responsible for understanding clients’ needs and creating solutions that match their individual requirements.
The role is heavily client facing and requires strong interpersonal and organizational skills. Strong analytic skills are required to quickly understand a client’s requirements and create a solution. Knowledge of the financial services industry would be preferred. Additionally, experience with Salesforce.com would make for an ideal candidate.
In this role, you will focus on the following:
Onboarding Clients:
- Lead the implementation/onboarding of the Navatar system.
- Understand a client’s business and customize the Navatar product to fit their needs.
- Create presentations, project plans.
- Work with the training team to create a unique training experience.
Support:
- Post implementation – remain the main point of contact for any support or customization requests.
Requirements
- 1-3 years Implementation/Onboarding, Support or Business Analysis Experience.
- Experience in a client facing role.
- Excellent interpersonal and organizational skills.
- Strong analytical skills.
- Bachelor’s Degree.
- Detail oriented, disciplined and organized.
- Someone who gets a kick out of making customers successful.
- Happy to work in a fast growth, hard working environment.
- Team Player.
how to apply
Send your resume and other pertinent information to careers@navatargroup.com